CAST supports sanctions on service operators that don't meet performance targets

 TransLink has acted to penalise Queensland Rail $203,000 after it missed its target for the number of peak-hour Citytrain services arriving on time last financial year

Last year, an average of 91.74 per cent of peak-hour services arrived within four minutes of their scheduled time, only marginally improving on the 91.15 per cent from the previous year.
The contractual target of 92.4 per cent  is set by the State Government, resulting in QR's fourth penalty in four years.
QR has been fined more than $7 million over the past four years for failing to meet its contracted target.
It was levied $6.7 million in the 2007-08 financial year after its worst performance in more than four years.
QR defines "on-time" as arriving within four minutes of the scheduled time.
CAST supports the levying of penalties on all transport service providers when they do not meet contracted performance conditions, provided that service delays are not the result of actions beyond the control of the operator.
The application of financial sanctions on providers sends a strong message to service providers, on behalf of all transport users, that they must improve their performance.
It must be recognised that all transport providers in SEQ are absolute monopolies, as the public transport system is a "closed shop" i.e. providers are issued with licences to operate within specific territories and routes that eliminate all other effective competition.
It must also be recognised that the majority of service delays on the QR network are due to ongoing poor
track and signal maintenance, perennial management and staffing deficiencies, and bureaucratic inertia and
empire-building. QR Citytrain HR and workplace policies also continue to be fundamentally deficient.
There have been assertions that Translink penalties remove funds from QR used for train services.
These assertions are not based on fact.
CAST would like to have financial sanctions applied to taxi operators who do not meet performance and service standards.

The Transport Minister and Translink must cease issuing misleading statements

Minister Nolan and Translink continue to promote the line that
"every cent collected from the the increase in fares will go to funding
better transport services" when they know that this is misleading and
disingenuous.

In the Minister's statement on 15 October 2009 this is what she said -
"Ms Nolan said the fare strategy also aimed to return the State 
Government's per-trip subsidy from 75 per cent back to 70 per cent 
within five years. To help reach that goal fares will increase 15% a year 
from 2011 to 2014 – or around 40 cents to 60 cents a year for a typical 
two-zone ticket."

[Note the Minister's misleading use of the word "subsidy" at the same time
she is responsible for increasing the rate of public transport use in Cabinet.]

So let's test the truth of the "every cent" statement above by using actual figures.
If we use approximate but fair and understandable amounts, and using the 
Minister's percentages above, this statement is almost certainly false. 
Amounts in $ millions.
Current annual revenue from fares before fare increase =  250 [25%]
Current annual operating costs of services/funding        = 1000
If fare revenue rises by 25% overall, annual fare
revenue then becomes                                                 =  300
And if the "subsidy" is reduced from 75 to 70% then the
300 annual fares revenue equates to operating costs of   1000
Same amount of expenditure, so where are the better services?
Let's assume a more realistic increase in overall fare revenues
of 15%, so fare revenue then becomes annually            =  287
And if this is equal to 30% of total operating costs,
these are equal to                                                         =  956
or 44 million less than what is spent now.
So all of the fare increase goes into general revenue, and none
into more or better services.
Only if fare revenues increase by more than 25% overall ,will there
be any additional expenditure on transport services or infrastructure
that results from fare increases.
So Minister, let's do away with the spin and propaganda. Resolve 
to level with the 250,000 commuters in South East Qld who support 
the current deficient public transport system and SAVE the taxpayers
millions of dollars in road transport costs and all its connected
expenditure, like road accident trauma costs.
We all know that the State's Budget finances are in a desperate
condition due to poor management over many years, but don't
ask train and bus passengers to bear the burden of fixing the deficit.
They didn't cause it - the Beattie and Bligh Governments did.
Support the long-suffering but loyal commuters by telling the truth,
cancelling the fare increases and retaining paper tickets - or resign now.

Yet another reason why bus passengers need to avoid the SlowCard

There have been consistent and confirmed reports of Slowcard readers
not functioning properly - or at all - on Brisbane transport buses.
Almost every day we hear reports from bemused commuters of delays
in exiting from their bus after one or or both card readers are not working.
Now, we have become aware of a flaw in the system that has not been
publicized.
The card readers are activated using GPS technology to indicate just where the
bus is located. This is because the SlowCard fares are calculated according to
the zone/s where the user boards and alights from the bus.
But the system means that the bus must be within about 8 metres from the actual
bus stop to allow the reader to receive the GPS signal.
When a bus stops at a stop that is shared by a number of buses, it must now wait
in line to approach within range of the signal at the stop. Only after the bus has
closed on the stop will the card reader activate and allow the the SlowCard users
to touch off and leave the bus.
Recently, we have witnessed buses waiting in line for 2-3 minutes to approach the
designated stops in the CBD for this reason.
Paper ticket holders were able to exit the buses without any delay.
One driver was witnessed to drive his bus on to the next available stop 80 metres
further up the street, after ensuring that there were no passengers wanting to board
at the normal stop, to enable the card reader to operate and the Card users touch
off and leave the bus.
The card users were not happy about the delay, and why would they be? 
We've been told by the Transport Minister that the SlowCard system is technologically
brilliant, efficient, user-friendly, quick and cheap.
It is none of these. And public transport users are being told propaganda and spin
by a small army of young mercenaries who do not understand what they're saying
or how the system really works. And they're being paid out of the Transport budget
that is supported by passengers' fares.
We have now had four successive Transport Ministers who have not known what
they're doing, and have allowed the transport system in Brisbane to deteriorate and
flounder.
Enough is enough. We say that it's time for Minister Nolan to resign or be sacked.
And the board of Translink and its CEO should follow her into oblivion.

Union fears in fares rise

UNION officials claim Queensland Rail’s passenger fares will continue to rise this year to make up for the revenue it will lose after its coal and freight operations are privatised.
Electrical Trades Union state secretary Peter Simpson said in the wake of recent fare increases, which had paper tickets increase by 40 per cent and go cards by 20 per cent, ticket prices would continue to rise.
“It is exactly the same as what occurred in the retail electricity market. Since it was privatised electricity prices have escalated dramatically, now rail fares are doing the same thing,” Mr Simpson said.
“With cross-subsidisation going, commuters have to pick up the slack through increased fares or the State Government faces a big subsidy bill each year for passenger services.
“Commuters have seen which option the State Government has chosen and it is going to slug commuters.”
The claims were strongly denied by Transport Minister Rachel Nolan, who said union officials had no understanding of how QR was funded.

Source: The Queensland Times

15 reasons why public transport users should continue to use paper tickets

1.  PAPER tickets that offer daily, weekly or monthly travel require only one
     purchase, and display when entering a bus or ferry, or passing though a.city station.
     CARD holders must remember to touch on - and off - at every station, bus or ferry.
2.  PAPER ticket holders do not risk any extra penalties or charges as long as they display
     their tickets as necessary.
     CARD holders must remember to touch on and off each time they travel or 
     be liable to penalties and charges. And to be sure to do it correctly.
3.  PAPER tickets do not cost anything other than the cost of the ticket itself.
     CARD holders need to pay an upfront $5 to purchase a card, before loading it with credit.
4.  PAPER ticket users cannot be overcharged.
     CARD holders can be, and have been, overcharged by the electronic system. They must check
     after each trip to ensure that the correct fare has been charged - if they know what that is.
5.  PAPER ticker user knows the cost of his/her trip upfront, or the maximum cost of all of the
     daily, weekly, or monthly trips.
     CARD holders may make trips without knowing upfront the total cost of their single or multiple trips.
6.  PAPER ticket users can use their ticket to make a trip immediately after purchase.
     CARD holders may in some cases need to wait to travel for up to 24 hours after topping up their card.
7.  PAPER tickets can be lost or stolen - if so, the loss is limited to the cost of the ticket.
     CARD holders also lose their cards, and all of the unused credit if the card is not registered.
8.  PAPER tickets users do not need to access, or know how to use, a computer to get a ticket.
     CARD holders need to access the Internet if they want to register their card, or check usage records.
9.  PAPER ticket holders cannot travel on credit.
     CARD holders can travel using cards that have been funded by a credit card.
10. PAPER tickets users who travel only occasionally, pay as they go.
      CARD holders who travel occasionally need to recall how much credit remains on the card. There is
      the potential for a user's funds to remain unused for several weeks or months, and Translink doesn't pay
      interest on usused credit.
11. PAPER tickets for many users, occasional or frequent alike, remain cheaper on a weekly basis than
      CARDS. Even after the 40% hike in fares from 4 January.
12. For daily, weekly or monthly PAPER tickets users, there is no limit on the number of trips that can be     
      taken within the time period.
      CARD holders pay for each and every trip that they make, no matter how many.
13. PAPER tickets therefore encourage most regular users to use public transport more often.
      CARD holders who pay for every trip are discouraged from making more trips.
14. Visitors to the area for a short time, who need to travel can just pay cash at bus or ferry entry
      or obtain a PAPER ticket at the station for daily or weekly use. They do not want to purchase
      a CARD and load it with an uncertain amount of credit that may never be used or refunded.
15. Yes, purchasing a PAPER ticket on a bus with cash takes time. That's why most bus services should be
      converted to prepaid services, an essential step still not yet widely implemented. What does take
      time in a bus are the frequent delays that occur when the CARD machines are not working.